Terms & Conditions

Courage & Leaf Coaching

Irena Feist

Wiesenweg 61
69121 Heidelberg
Germany

Small business owner according to § 19 UStG

The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr/ . We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Notes on copyright regarding the images we use on this website:

Images from Unsplash by the following artists: Allef Vinicius, Corinne Kutz, Evie S, Michael Starkie, Priscilla Du Preez, Ruben Ramirez, Darius Bashar

We are responsible as a “Data Controller” of your personal information for the purposes of the General Data Protection Regulation (GDPR) which applies across the European Union. We use, collect and are responsible for certain personal information about you and because of that we want and need to tell you about how we will act with integrity to comply with legal obligations in that regard. You can read all about us on www.courageandleaf.com and of course that’s why you’re here - to get to know us better and let us get to know you. But if you don’t agree with this Privacy Policy then unfortunately you may wish to cease viewing and using our Site. So, check it out and hopefully you’ll love what we tell you and then we can all get on with playing together nicely to do great fabulous things.

Highlights: We only use your data to improve your experience with us and to help and benefit you.
Simples: We’ll do our very best to talk straight, answer your questions, take away your stress.
Junk-free: Aside from the fact we hate junk and crave a simpler world, we put the power in your hands to choose what and how we speak to you.
Safety first: We take privacy and data protection very seriously. Protected 24/7.
Age of consent: when you provide us with any information, you warrant to us that you are over 13 years of age.

OUR PROMISES
Let’s start here.
“Personal data” – any information capable of identifying an individual. [So not anonymised data which is where all the bits which could identify you are removed] The services we provide are all about YOU, your business and your life. We cherish and take very seriously our personal relationship with you. That absolutely includes the personal information that you share with us and the trust you place in that.

We collect and handle personal data every day, but with the key purpose of helping and serving you to have a more powerful business offering and a more meaningful life.
Here are the promises we make to you in that regard.
• We promise….to be open and honest about the information we collect, and why we may collect it. This policy is here to help you understand what information about you we collect,
how we use it, how long we keep it for, and reassure you that we protect it.
• We promise….to only use it for the specific purposes we told you that we needed it for. We will not use it for any other purposes, unless we obtain your specific permission, or we are required by law or to fulfil a legal obligation. We won’t collect more information than we need for the service or product or information you ask us for.
• We promise….to check it and make sure its accurate and keep it up to date. If you spot a mistake, then you can write to us and tell us and we’ll update it. And obviously, if you change your details then let us know.
• We promise….that we won’t keep that information any longer than it is needed. The length of time varies depending the information and the reason we use or keep it. We’ll explained this below.
• We promise….to protect your information and your privacy. Honestly, we’re a really simple and small business but we’re full of integrity and head-girl behaviours. Safety and security is a priority for us in all areas, not just this one.
• We promise….to explain your Privacy Rights and how you can exercise them (this is the next bit of this policy because it’s super-important for you!)
• We promise….to respond quickly to any questions or concerns which you raise with us. Yes, indeed. We’re a small business but we’re responsive and available at all times. Above all, we promise….to respect your privacy and your information and treat it as if it were our own. We will treat you and your information lawfully and fairly. This is not like the twinkie pinky promises you made at school. We’re all grown-ups now and this stuff has to be taken seriously. So keep reading….

YOUR PERMISSION
Here’s the main thing to know. We will only collect, use and share your personal information if you’ve given us your permission and / or if we have either a legal right or obligation. This is known as the legal basis and the law says that we have to tell you what the legal basis is for each of our activities involving this information. So we’ve summarised this below in a nice, neat table at the end of this Privacy Policy.

QUESTION AND RESPONSE
We’re all about connection and conversation, as we're sure you know.
In this next section, we’ve set out questions you may have about our Privacy Policy and our answers. GDPR made a very noisy arrival and you may have got confused or downright
bewildered. Over time we're sure things will become clearer in the online world but we'll share here what we know right now.
This section is to help you. You don’t have to read it if you don’t want to, of course. Your choice. But the law says that we must tell you these things, so you are informed as our
customer or soon-to-be-hopefully customer. We’ve made it as simple and helpful as we can because that’s what we love to do in the every day.

YOU: “HOW DO YOU COLLECT PERSONAL INFORMATION FROM OR ABOUT ME?”
Us: We may collect information about you in the following ways:
• when you visit one of our Sites it may happen automatically by the use of cookies or similar technologies;
• when you purchase a product or service from us you may have to provide the information (and if you choose not to, we may not be able to finalise the contract with you and of course we’ll tell you that and we can decide what to do);
• when you meet with us in the real world (shock!) at an event or a meeting or a park or a bar and we exchange details;
• when you contact us on the telephone, by email, or by filling in a form on our website or social media pages;
• if you are referred to us by a friendly advocate of our service;
• we may receive data from public sources such as Companies House or electoral records in the UK or EU;
• and obviously when you become a customer to us and we do great work with you, then we will collect more information than when you’re just browsing and enjoying hanging out in
our world. This information may be collected during our meetings together or when you send us documents or share in our online resources.

YOU: “WHAT INFORMATION DO YOU COLLECT ABOUT ME?”

Us: The information we collect may include:
• Your name (and possibly job title, although we’re not a fan of titles);
• Contact information such as email address, phone number, correspondence address;
• Demographic information such as postcode, lifestyle interests, business pursuits. We’re trying to change the world here. So things we’re curious might include your needs, interests, preferences and you’ll always be invited to share this, not forced. It’s your choice. This will usually be through surveys, research projects, offers or questionnaires;
• Photographic evidence and video footage (this is only if you attend one of our events and you’ll have given specific consent for this);
• As a customer, we will need to collect financial information for the transaction, and sometimes your signature on contracts or other personal data in the context of our work
together and as we safely operate our advisory business in accordance with the law.

YOU: AND HOW DO YOU USE THE INFORMATION?
Us: We may use information held about you in the following ways:
• To respond to you if you contact us for help or a query;
• To fulfil our contractual obligations to you when you’ve bought from us;
• To send you valuable information which we think you’ll enjoy and like relating to our services, events, what we’re up to, how you can connect with us. But ONLY if you consent to
this and if you ask us to stop then we will.
• To make sure that our websites are helpful and attractive for you and working effectively for your computer and devices and so we can meet the preferences and interests that you’ve told us about;
• To allow you to play properly with our websites and online services, so you can be interactive with us when you choose to do so.
• To tell you if we make important changes to our service.
• Generally, we only use it for purposes which we need to - to protect ours and your interests and prevent illegal activity and make sure that what we offer and do in the world is safe and secure.

YOU: WHO DO YOU SHARE IT WITH AND WHO HAS ACCESS TO IT?

Us: We only share your personal data when there’s a real, actual need. This may be when you ask us to, or if we need to do so in line with a service we’re providing for you and you’ve
given us express permission. We may have to share it with companies in our group who provide services to us, or to service providers who provide IT and system administration
services in order to make sure all our technology is linked and working properly. This will always be done in accordance with the appropriate legal standards and requirements.
We will of course have to share personal information with law enforcement or other authorities if required by an applicable law.
But otherwise, we do not and will not share your personal information with any other third party for marketing purposes. We definitely won’t ever be selling your information on to any third parties because that’s just not what we do. We share lots of things like our advice, our
love, our cake, but never personal information. That’s not cool and it’s a key reason why the GDPR regulations were brought in because people were not being cool. Yah boo hiss to them (that’s us being polite btw).

YOU: WHAT ABOUT SENSITIVE DATA?
Us: The legal definition of “sensitive data” refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any Sensitive Data about you.

Nor we do not collect any information about criminal convictions and offences. We would require your explicit consent for processing sensitive data, so if our position on
this changed in the future we would send you a further communication asking for you to confirm your specific consent to this type of processing.

YOU: AND WHAT ABOUT COOKIES? WHAT ARE THEY AND WHY DO I CARE?

Us: Essentially cookies are small files stored on a user’s computer or device. They are used to help the provider to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We do use traffic log cookies to identify which pages are being used and this helps us analyse data about web page traffic and improve our website site for customer needs. We only use this information for analysis purposes and then it’s removed from the system. A cookie in no way gives us access to your computer or any information about you other than the information you choose to share with us. You can choose to accept or decline cookies and you will have seen a pop-up request when you first visited our site. You can read our Cookie Policy for more information on this.

Categories of data and the lawful grounds for collection/use:
Communication data - Pretty much any communication that you send to us. For example, via the contact form on our website, an email, a text, any social media messaging, or any social media posting. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data - This includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data - This includes data about how you use our Sites and any online services together with any data that you post for publication on our Sites or through other online services. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our Site and our business. We process this data to operate our Site and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our Site and/or databases and to enable publication and administration of our website, other online services and business.

Technical Data - This is data about your actual use of our Site and other online services. It might include your IP address, your login data, details about your browser, length of visit to
pages on our Site, page views and navigation paths, details about the number of times you use our Site, time zone settings and other technology on the devices you use to access our Site. The source of this data is usually from our analytics tracking system. We process this data to analyse your use of our Site and other online services, to administer and protect our business and Site, to deliver relevant Site content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our Site and our business
and to grow our business and to decide our marketing strategy.

Marketing Data - This could include data whether you agree to receive marketing from us (and our third parties) and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant Site content and advertisements to you and measure or understand the effectiveness of our communications and advertising. Our lawful ground for this processing is our legitimate interests, for example in order to evolve and improve our services we like to study how customers use our products/services, and this helps us to expand and develop them, to grow our business and to decide our marketing and commercial strategy.